Privacy Policy
At Moj Investments (Pty) Ltd, your privacy is important to us.
This Privacy Policy explains how we collect, use, protect, and store your personal information when you visit our website, make a booking, or communicate with us through any of our digital platforms.
1. Who We Are
Moj Investments (Pty) Ltd (“Moj Investments”, “we”, “our”, or “us”) is an accommodation business based in Johannesburg, South Africa, offering modern serviced apartments for short- and long-term stays.
We operate two apartments (2–3 bedrooms each) located in secure estates near Greenstone Mall and Lethabong.
Our goal is to provide a seamless booking and guest experience while protecting your personal data in full compliance with South Africa’s Protection of Personal Information Act (POPIA).
2. Information We Collect
We collect personal information only when necessary to manage bookings, guest relations, and compliance with our property policies.
The types of information we may collect include:
- Full name, phone number, and email address
- Residential or billing address (for EFT and invoice purposes)
- Copy of ID or passport (for check-in verification)
- Payment confirmation details
- Communication records via WhatsApp, email, or contact forms
- Guest preferences or special requests
We may also receive limited booking data when you reserve through Airbnb or Booking.com, in accordance with their respective privacy policies.
3. How We Use Your Information
Your personal information is used strictly for legitimate business and guest service purposes, including:
- Processing and confirming bookings
- Verifying guest identity for check-in
- Communicating important booking updates or arrival details
- Managing refunds, cancellations, and payments
- Providing customer support before, during, and after your stay
- Complying with safety, estate, and legal requirements
- Internal record keeping and property improvement analysis
We never sell, rent, or share your personal information with third parties for marketing purposes.
4. Information Shared with Third Parties
We only share information with trusted partners and service providers when absolutely necessary, such as:
- Booking platforms (e.g. Airbnb, Booking.com) for reservation management
- Payment processors or banks for EFT verification
- Estate security management for guest access control
- IT and hosting providers who help maintain our website securely
All partners are required to handle your information in accordance with POPIA and applicable privacy standards.
5. Data Security
We take reasonable, industry-standard precautions to protect your data from loss, misuse, or unauthorised access.
All data transmitted through our website or contact forms is protected via SSL encryption.
Electronic data is stored securely, and access is limited to authorized personnel only.
6. Retention of Information
Your personal data will be kept only for as long as necessary to fulfill the purposes for which it was collected- typically for the duration of your booking and up to 12 months thereafter for accounting, legal, and operational records.
After this period, data is safely deleted or anonymised.
7. Your Rights Under POPIA
Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:
- Request access to the personal data we hold about you
- Correct or update inaccurate information
- Withdraw consent for processing your information
- Request deletion of your data (where legally permissible)
- Lodge a complaint with the Information Regulator (South Africa) if you believe your privacy has been violated
Requests can be sent to: infomojinvestment@gmail.com
8. Cookies & Website Tracking
Our website may use cookies or basic analytics tools to understand visitor activity and improve user experience.
These cookies do not collect personal data and can be disabled through your browser settings at any time.
9. WhatsApp & Direct Communication
If you contact us via WhatsApp or similar messaging apps, your number and chat history are used solely for communication related to your booking or enquiry.
We do not send unsolicited marketing messages or share your number with third parties.
10. Links to Other Websites
Our website may contain links to external booking platforms or partner sites (such as Airbnb and Booking.com).
Please note that Moj Investments is not responsible for the privacy practices or content of these third-party sites.
We encourage guests to review the privacy policies of any platform where they make a booking.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations.
All updates will be posted on this page with the revised “last updated” date. Continued use of our website or services after such updates constitutes acceptance of the new policy.
12. Contact Information
If you have any privacy-related questions, requests, or concerns, please contact:
Moj Investments (Pty) Ltd
Address: Johannesburg, South Africa
Tel: +27 63 992 4860
Email: infomojinvestment@gmail.com
Website: www.mojinvestments.co.za
Disclaimer:
By using our website or booking our apartments (directly or via third-party platforms), you consent to the collection and use of your personal data as described in this Privacy Policy.